This Privacy Policy describes how Vixel Media (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit our website or engage our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

We are committed to protecting your privacy and handling your personal data in a transparent, secure, and lawful manner.

1. Information We Collect

1.1 Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

Internet Protocol (IP) address
Browser type and version
Device type and operating system
Time zone and general location data
Website pages viewed and interaction data
Referring websites or search terms
Cookies and tracking technologies

This information is used for analytics, security, performance monitoring, and service improvement.

1.2 Information You Provide

We may collect personal information you voluntarily provide, including:

Name
Email address
Phone number
Business or organization name
Billing and payment information
Project details and service inquiries

This information may be collected when you:

Submit a contact form
Request a quote or proposal
Subscribe to communications
Enter into a service agreement
Communicate with us directly

2. How We Use Your Information

We process personal data only when necessary for legitimate business purposes, including:

Providing and managing services
Communicating regarding projects, support, or inquiries
Processing payments and fulfilling contractual obligations
Improving website performance and user experience
Preventing fraud, abuse, or unauthorized activity
Complying with legal obligations

We collect only the minimum personal data reasonably required to operate our business and deliver our services.

3. Legal Basis for Processing (EEA Residents)

If you are located in the European Economic Area, we process personal data under one or more of the following legal bases:

Performance of a contract
Legitimate business interests
Legal compliance
Your consent, where required

Your data may be transferred to and processed in countries outside your country of residence.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

Ensure proper website functionality
Analyze usage and performance
Improve user experience

You may control cookie preferences through your browser settings. Disabling cookies may limit certain website functionality.

5. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal data from unauthorized access, loss, misuse, or disclosure.

While we take appropriate measures to protect information, no method of transmission over the Internet or electronic storage is completely secure.

6. Third-Party Links

Our website may contain links to external websites not operated by us. We are not responsible for the privacy practices or content of third-party websites. Users are encouraged to review the privacy policies of any external sites they visit.

7. Data Retention

We retain personal data only for as long as necessary to:

Provide services
Fulfill contractual obligations
Comply with legal requirements
Resolve disputes
Enforce agreements

When data is no longer required, it is securely deleted or anonymized.

8. GDPR Compliance (European Economic Area Residents)

If you are located in the European Economic Area (EEA), your personal data is processed in accordance with the General Data Protection Regulation (GDPR).

Your GDPR Rights

You have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
Request data portability
Withdraw consent where processing is based on consent
Lodge a complaint with a data protection authority

International Data Transfers

Your personal information may be transferred to and processed in jurisdictions outside the EEA, including the United States and Canada. Where required, appropriate safeguards are implemented to protect personal data.

To exercise your GDPR rights, please contact us using the contact details below.

9. CCPA / CPRA Privacy Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

Your California Privacy Rights

You have the right to:

Know what personal information we collect
Request access to your personal data
Request deletion of personal information
Correct inaccurate personal information
Limit use of sensitive personal information where applicable
Opt out of the sale or sharing of personal information

Vixel Media does not sell personal information.

Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

Exercising Your Rights

To submit a privacy request, please contact us using the information provided below. We may verify your identity before fulfilling your request.

10. Legal Disclosure

We may disclose personal information if required to do so by law or when necessary to:

Comply with legal obligations
Protect our rights or property
Prevent fraud or security threats
Protect the safety of users or the public

11. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Changes become effective upon publication on this website. Continued use of the website constitutes acceptance of any updated terms.

12. Contact Information

For questions regarding this Privacy Policy or your personal data, please contact:

hello@vixelmedia.com